Towards semantic resource classification in organizational environment
Jukka Aaltonen, Ilkka Tuikkala, Mika Saloheimo
To support the varying organizational resource related management and information needs, this research paper reviews several business oriented resource categorization schemes and their deficiencies in cross-organizational contexts. It is also proposed here that the semantic resource space models and the dynamic construction of them can be used to extend the static resource categorizations in order to enable the communication and sharing of knowledge, intra- or cross-organizationally, about the individual (and domain-area) specific resource classification representations.
A framework for modeling business processes in collaborative work environment
Antonio Filograna, Dario Lombardo, Nunzio Ingraffia, Leandro Loiacono, Angelo Corallo, Dario Za
In this paper it will be introduced the bxModeller functional changes. bxModeller is an open source web-based application tool, that supports the Business Process modelling. These new functionalities will allow to widen the tool's modalities of use. A benchmark of different similar tools will be examined and motivations and their analysis will be discussed. The objective is to improve the bxModeller and to make it proper to a collaborative environment, this will allow to many users to contemporarily access at the same project, with an access mode defined by the affiliation profile, more over it will enable the user to work and to make changes visible to others team's partners in real time.
Evaluation of knowledge management in knowledge intensive business
Rayko Toshev, Tanatip Kamdee, Josu Takala
The purpose of this paper is to evaluate Knowledge management (KM) in knowledge intensive organizations. By AHP model for appraisal of company's strategic areas of focusing and segregating know-how to sub-criteria we define weights to the factors contributing to competitive competence of the firms. By means of AHP results, Knowledge Management are then compared to the highest valued of sub-criteria. Our main hypothesis is that knowledge intensive organizations should have high level of attention toward creating and distributing knowledge as their strategic goal. This requires well balanced concept between R&D, Knowledge Management, Creativity, Problem solving and Organization's learning for Know How efficiency in a network environment. Undervaluation of any of these components may result in unfocused know-how management system and loss of opportunities and competitiveness.
Hints for designing KM architectures. Theoretical insights from library and cognitive science
Marco De Maggio, Stefania Protopapa
The importance of knowledge for the growth of organizations makes Knowledge Management a central focus for a number of disciplines that inform, and are informed by, the way of creating, sharing and applying knowledge. Starting from an "organizational view" of KM as a means to learn, the paper presents the recent contributions coming from learning theories, library and cognitive sciences, moving from the collective dimension of organizational learning toward the analysis of the individual dimension of learning, framing the affective, psychological and physical conditions of the KM system users, as useful insights to guide the drawing of KM architectures able to face each phase of the learning experience.
Detecting the information structure of a community. Methodological insights from social network and content analysis
Marco De Maggio, Francesca Grippa
The essay presents the preliminary findings of a wider research aimed at drawing a methodology of investigation about the information structure of a community. It summarizes the theoretical insights coming from the literature about the double grounds of analysis involved in the project: the Social Network Analysis, useful to provide a representation of the structural composition of a community, and to identify social dynamics and roles; and the Content Analysis, employed to map the "topical content" of the information flow inside the community, to broaden the investigation from the "who" and "how" of the communication patterns to the "what" of the information flow.
Customer knowledge and KM-based CRM
Antonio Lorenzon, Pasquale Del Vecchio
Customer Relationship Management (CRM) is a theme of extreme actuality in Knowledge Management (KM) and Relational Marketing literature. Anyway, if the role played by KM in firms' CRM success has been largely discussed, the conditions in which this happens are still unknown. In this article we present the findings of a study on two cultural and national different firms' approaches at CRM. The results obtained offer interesting evidences in the strategic discussion about CRM success' key-factors and present several further research issues in the domain of customer knowledge management.
A tool for measuring the suitability of creating collaborative learning environments
Ayham Fayyoumi, Heba Mohammad, Wael Assaf
The success of collaborative learning environments requires learners to learn together. However, collaborative learning becomes powerful when it occurs in the context of communities of practice, and when collaborative tools are in use. As part of an on-going Italian project (eLF@MED - e-Learning distributed Framework for Mediterranean Countries), that aims at creating a Virtual Collaborative Learning Environment in different Mediterranean countries, this study aims to provide a conceptual model and a tool to measure the suitability of creating a virtual learning community.